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Acknowledgement

does anyone know if it is possible to make the Acknowledgement "first response" is private checkbox checked by default? see image. thanks in advance

Answers

  • Jeff_LangJeff_Lang Customer Advanced IT Monkey ✭✭✭
    @Andy_Leopold   you  could add this to your custom.js, works for both SR's and IR's
    app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
    //bind a function to the form ready event
    formObj.boundReady(function () {
    $(".link[data-bind*=acknowledge]").on("click", function () {
    $("#IsPrivate").trigger("click").closest("div");
    });
    });
    });

    app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
    //bind a function to the form ready event
    formObj.boundReady(function () {
    $(".link[data-bind*=acknowledge]").on("click", function () {
    $("#IsPrivate").trigger("click").closest("div");
    });
    });
    });
  • Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
    thanks @Jeff_Lang
    tried this and it didn't seem to change anything, Am i missing something else? thanks in advance
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