403 error when end user adds comments

Magnus_Lundgren1Magnus_Lundgren1 Customer Adept IT Monkey ✭✭
Hi.

Does anyone have an idea as to why this happens to all my end users when they try to add a usercomment from the portal?


Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Magnus_Lundgren1 - Are you using a custom projection for any work item classes? 
  • Magnus_Lundgren1Magnus_Lundgren1 Customer Adept IT Monkey ✭✭
    Yes, the once from Cireson and some from the community.
  • David_JohnsenDavid_Johnsen Customer Advanced IT Monkey ✭✭✭
    Hi @Magnus_Lundgren1
    did you get a resolution on this? Just experienced it.
  • David_JohnsenDavid_Johnsen Customer Advanced IT Monkey ✭✭✭

    Had this yesterday for some users, and resolved it by resynching the cache builder, recycling the AppPool and restarting the Service Portal site.

    Not sure what causes it, or if this will be permanent, but commenting here to confirm that it should resolve it for others if a quick fix is needed.


    (FYI a cache builder alone (with a re-scope of roles) doesn't seem to fix it).

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