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Cireson Portal should notify analysts if the work item they are working on has been modified
In our environment sometimes analysts are notified and they get the pop-up with bold text, the item has changed, and sometimes we do not. I'm still trying to understand when it happens and more importantly, when it doesn't happen.
As an example, a ticket is assigned to one analyst, they are working on it. It gets assigned to someone else, original person still has it open and saves it. The ticket is set back to the original person, all done without the original person knowing that someone else tried to assign that ticket.
Is this something unique on our configuration or is this a needed feature request?