Why do SR templates in Outlook Console not show Custom Service Request Area?

Clay_Adcox

Clay_Adcox Customer IT Monkey ✭

June 2018 in Outlook Console

We use a Custom Service Request Area and in the Outlook Console settings we have selected this list so we can select from this list when we open a form in the Outlook console. We have noticed that if we create a SR template and select an item from this list, when we use that template in the Outlook console, the field is blank. When we use the template in SCSM the field populates. Is this a bug in the Outlook console or just the way it works?

0

Best Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

June 2018 Answer ✓

Hey @Clay_Adcox - This is a bug in Outlook Console.
https://support.cireson.com/Problem/Edit/PR74556/

1
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

June 2018 Answer ✓

@Clay_Adcox - It's hard to say. Timelines for fixes like this vary based on complexity of the issue, available workarounds, and other fixes that are pending.

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

June 2018 Answer ✓

Hey @Clay_Adcox - This is a bug in Outlook Console.
https://support.cireson.com/Problem/Edit/PR74556/

1
Clay_Adcox Customer IT Monkey ✭

June 2018

Thank you @Justin_Workman - Any ideas when this might get fixed?

0
Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

June 2018 Answer ✓

@Clay_Adcox - It's hard to say. Timelines for fixes like this vary based on complexity of the issue, available workarounds, and other fixes that are pending.

5

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