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Incidents and Service Requests not closing

Kathy_HustKathy_Hust Customer IT Monkey ✭
Not all incidents and service requests are auto closing.  It will close a few but the majority are still left not closed.

Running on SCSM 2016 with auto close 7.5.2016.30.
Auto close has been uninstalled and reinstalled. verified the zip file was unblocked before installing.

Not getting any errors and no log file are being written. 

Has anyone else experienced this issue?

Appreciate any and all assistance. 

Best Answer


  • Kathy_HustKathy_Hust Customer IT Monkey ✭
    Thank you @Brian_Wiest that was my issue and I inserted coding in my custom.js to add the resolved date and resolved by user. 
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