ability to automatically open ticket form by incoming phone call
Is it possible to automatically open a ticket form by an incoming phone call (not skype for business, normal DECT system).
Some of our Service Desk colleagues had that in other companies before.
- End user calls Service Desk SPOC
- One of the analysts answers the phone
- a ticket creation form automatically shows up (doesnt matter if in analyst portal, SCSM Console or whatever)
already filled out "affected user", CIs etc...
How can we achieve that?
Thanks in advance!