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ability to automatically open ticket form by incoming phone call

Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
hi folks 

Is it possible to automatically open a ticket form by an incoming phone call (not skype for business, normal DECT system).
Some of our Service Desk colleagues had that in other companies before.
  1. End user calls Service Desk SPOC
  2. One of the analysts answers the phone
  3. a ticket creation form automatically shows up (doesnt matter if in analyst portal, SCSM Console or whatever)
    already filled out "affected user", CIs etc...

How can we achieve that?
Thanks in advance!

Best Answers


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    Silas_SulserSilas_Sulser Customer Advanced IT Monkey ✭✭✭
    Thanks for both of your suggestions! As soon as I have any news regarding this project I'll keep you updated, many thanks so far!
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