Home Service Manager Portal Feature Requests
We appreciate you taking the time to vote and add your suggestions to make our products awesome! Your request will be submitted to the community for review and inclusion into the backlog.

We recommend reviewing what is submitted before posting, in case your idea has already been submitted by another community member. If it has been submitted, vote for that existing feature request (by clicking the up arrow) to increase its opportunity of being added to Cireson solutions.

For more information around feature requests in the Cireson Community click here.

Show Created CRs in My Requests View

Chris_KeanderChris_Keander Customer Advanced IT Monkey ✭✭✭
Sorry if this is a duplicate.  Searching did not bring up any similar results.

I've noticed that if you create a change request, it does not show up in the My Requests view of the portal.
0
0 votes

Declined · Last Updated

This is by design as a Change Request is not a customer facing work item and has no affected user, it is excluded from the My Requests area. It does however show in the My Work if it is assigned.

Comments

  • Joe_BurrowsJoe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭
    Hi Chris

    Checkout the below:
    https://community.cireson.com/discussion/342/

    My requests shows all workitems where the user is the affected user, you can get these showing if you add this relationship.

    Feature request below for having "created by" user appear here also for CRs:
    https://community.cireson.com/discussion/349/

  • merlenette_jonesmerlenette_jones Member Advanced IT Monkey ✭✭✭
    Sorry if this is a duplicate.  Searching did not bring up any similar results.

    I've noticed that if you create a change request, it does not show up in the My Requests view of the portal.
    Hello Chris,

    The My request view will show All work items where the logged in user is related to the work item as the affected user.

    Are you the affected user on the Change Request being created?
This discussion has been closed.