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Show Created CRs in My Requests View

Chris_Keander

Chris_Keander Customer Advanced IT Monkey ✭✭✭

June 2016 in Service Manager Portal Feature Requests

Sorry if this is a duplicate. Searching did not bring up any similar results.

I've noticed that if you create a change request, it does not show up in the My Requests view of the portal.

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0 votes

Declined · Last Updated June 2018

This is by design as a Change Request is not a customer facing work item and has no affected user, it is excluded from the My Requests area. It does however show in the My Work if it is assigned.

Comments

Joe_Burrows Cireson Devops Super IT Monkey ✭✭✭✭✭

June 2016

Hi Chris

Checkout the below:
https://community.cireson.com/discussion/342/

My requests shows all workitems where the user is the affected user, you can get these showing if you add this relationship.

Feature request below for having "created by" user appear here also for CRs:
https://community.cireson.com/discussion/349/

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merlenette_jones Member Advanced IT Monkey ✭✭✭

June 2016

Chris_Keander said:

Sorry if this is a duplicate. Searching did not bring up any similar results.

I've noticed that if you create a change request, it does not show up in the My Requests view of the portal.

Hello Chris,

The My request view will show All work items where the logged in user is related to the work item as the affected user.

Are you the affected user on the Change Request being created?

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This discussion has been closed.

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