Scoped access to Service Catalogues

Grant_Fryer

Grant_Fryer Customer IT Monkey ✭

July 2018 in Self-Service Portal - Community

Created a Support group in list , then created a AD DL and added members aa and bb to DL, then created a AD Security group with user aa and user bb in the Security group.
Created a group containing security group and a catalogue group containing Service offering Z and Request offering ZZ1 in SCSM. created a queue for Support group. Lastly created a incident resolver and Service request analyst user role and added security group ass members..

user aa and bb can see all my service and request offerings not just Z and ZZ!. What am I doing wrong?

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Answers

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

July 2018

Check if scoped access is disabled in admin settings in the cireson portal

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Peter_Miklian Customer Advanced IT Monkey ✭✭✭

January 2019

@Grant_fryer, maybe this article will shed some light on SO/RO access scoping as it did in my case

Currently the Cireson Portal can only restrict access to Catalog Items at a Service Offering level, any restrictions on individual Request Offerings will not take affect in the Cireson Portal.

(https://cireson.com/understanding-the-basics-of-security-and-user-scoping )

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