Manage online subscription as Support Contract, License or Lease ?

Stephane_BouillonStephane_Bouillon Customer IT Monkey ✭
Hi,

I'm starting to manage our IT contracts with Cireson Asset Management and I'm wondering what type of item I would use to track online subscriptions such as Adobe Creative Cloud and Office365 ? I could imagine this being a kind of support contract, or it could be considered a temporary license. What would be the recommended approach ?

Answers

  • Adam_DzyackyAdam_Dzyacky Customer Contributor Monkey ✭✭✭✭✭
    With SMA and PowerShell, I've configured a job that syncs Office 365 licenses per user into SCSM. It creates license objects within Asset Management if they dont exist (thereby handling new products as they are released) and then relates user to those licenses.
  • Stephane_BouillonStephane_Bouillon Customer IT Monkey ✭
    I noticed that a license object does not have a Finance tab. How do you manage the cost of the subscription ?
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