Manage online subscription as Support Contract, License or Lease ?

Stephane_Bouillon

Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

July 2018 in Asset Management

Hi,

I'm starting to manage our IT contracts with Cireson Asset Management and I'm wondering what type of item I would use to track online subscriptions such as Adobe Creative Cloud and Office365 ? I could imagine this being a kind of support contract, or it could be considered a temporary license. What would be the recommended approach ?

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Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

July 2018

With SMA and PowerShell, I've configured a job that syncs Office 365 licenses per user into SCSM. It creates license objects within Asset Management if they dont exist (thereby handling new products as they are released) and then relates user to those licenses.

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Stephane_Bouillon Customer Advanced IT Monkey ✭✭✭

July 2018

I noticed that a license object does not have a Finance tab. How do you manage the cost of the subscription ?

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