How to remove from watchlist when WI is closed?

Mikkel_Madsen

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

August 2018 in Analyst Portal

Hi
When an Incident is closed the task menu to the right is gone. So the question is how do you unsubscribe from a closed work item?

Regards
Mikkel

0

Answers

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2018

While I also believe that the Remove From Watchlist task should still be there for Closed tickets, the workaround is to go to the Watchlist control in the Related Items tab (assuming you are not using a custom form that omits it) and click remove in the row that has your name.

0
imthephil Member IT Monkey ✭

August 2018

Just create a SQL job with query as below and run it like daily:

Delete watchlist
FROM dbo.WatchList watchlist
Inner join dbo.WorkItem wi on
wi.ID = watchlist.WorkItemId
Inner join dbo.DisplayString ds
on ds.ElementID = wi.StatusId
WHERE ds.DisplayString in ('Closed','anotherweirdstatus')

2
Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

August 2018

Also a good option, if you want this to be the behavior for everyone.

0

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