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Cireson Portal Analyst

I have realized that the portal is not recognizing users as Analysts. I have the AD Group setup for our SCSM Operators in the portal. They can work as admin in the console. For some reason the portal is not recognizing users as Analysts. Does anyone know a fix for this?

I have verified the accounts are flagged as Analyst in the ServiceManagement Database

Answers

  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    Hi @Ibrahim_Malhas
    What Analyst experience are you looking for. Are you running the community edition of Cireson Service Manager Portal?

    Geoff
  • Ibrahim_MalhasIbrahim_Malhas Customer IT Monkey ✭
    Hello @Geoff_Ross
    I just enter the license provided from cireson on my portal,Should i do anything else?
  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    That should be all you need. Then recycle the App Pool and clear browser cache to ensure everything is updated.
  • Maxim_PopovMaxim_Popov Member IT Monkey ✭
    edited August 9
    Hello @Geoff_Ross  I have a same problem. The community version of portal does not have a analyst role? Everyone is users?
  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭
    @Maxim_Popov
    Yes, that is what the community version is. End Users only. Would you like to find out more about the Analyst Portal and all its features?

    Geoff
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