Cireson Portal Analyst

Ibrahim_Malhas

Ibrahim_Malhas Customer IT Monkey ✭

August 2018 in Self-Service Portal - Community

I have realized that the portal is not recognizing users as Analysts. I have the AD Group setup for our SCSM Operators in the portal. They can work as admin in the console. For some reason the portal is not recognizing users as Analysts. Does anyone know a fix for this?

I have verified the accounts are flagged as Analyst in the ServiceManagement Database

0

Best Answer

Geoff_Ross Cireson Consultant O.G.

August 2018 Answer ✓

@Maxim_Popov
Yes, that is what the community version is. End Users only. Would you like to find out more about the Analyst Portal and all its features?

Geoff

5

Answers

Geoff_Ross Cireson Consultant O.G.

August 2018

Hi @Ibrahim_Malhas
What Analyst experience are you looking for. Are you running the community edition of Cireson Service Manager Portal?

Geoff

0
Ibrahim_Malhas Customer IT Monkey ✭

August 2018

Hello @Geoff_Ross
I just enter the license provided from cireson on my portal,Should i do anything else?

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Geoff_Ross Cireson Consultant O.G.

August 2018

That should be all you need. Then recycle the App Pool and clear browser cache to ensure everything is updated.

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Maxim_Popov Member IT Monkey ✭

August 2018 edited August 2018

Hello @Geoff_Ross I have a same problem. The community version of portal does not have a analyst role? Everyone is users?

0
Geoff_Ross Cireson Consultant O.G.

August 2018 Answer ✓

@Maxim_Popov
Yes, that is what the community version is. End Users only. Would you like to find out more about the Analyst Portal and all its features?

Geoff

5

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