IR to SR & SR to IR + Our custom.js
I am trying to get the "convert IR to SR" & "convert SR to IR" functionality added into our current customisation which were configured by Cireson. They have given me the below files which i have placed into my CustomSpace but the options show but the functionality doesn't work. When in IR and I click the "convert to SR" it prompts for the template to apply which i select and then nothing happens. If i click Save, it saves the IR but nothing is converted. When in a SR and i click the "convert to IR" i am prompted with the "are you sure you want to convert this to an incident?" i click YES and nothing happens, i click SAVE and it saves the SR but nothing is converted.
I have restarted server, the services, reset IIS, deleted browser cache.