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Wait Activity - An activity that sits in no-ones queue whilst waiting for the proper time to start
For example, we get an SR for a user for a leaving employee. We have a full list of activities that needs doing, but none of it can be done until they have actually left. This could be weeks in advance. No-one in IT wants a SR or the first MA sat in their queue for weeks, having to periodically check it for if they can finally action it or not.
Introducing my idea: Wait Activity
This activity can be place at the start of the activities, with the Wait Until date entered manually or even mapped from a Request Offering. This activity is not assigned to any individual or group so nobody sees it in their queue. A workflow will run each day just after midnight, and once the date is reached, the activity will be completed, kicking the first proper activity into In Progress and the process can begin.
Please up-vote if you think this would be useful to your organisations and teams.