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Watch List notifications

Andy_LeopoldAndy_Leopold Customer IT Monkey ✭
Has anyone found a way to send notifications to an analyst when there is an update to a work item in their "watch list"?



  • Geoff_RossGeoff_Ross Cireson Consultant Super IT Monkey ✭✭✭✭✭

    When you say 'update' do you mean a new End User comment added?

    If so, you would need a custom Workflow / Runbook that was triggered on the creation of an End User Comment object, grabbed the parent Work Item, looked up via SQL query or Portal API the Users who were watching the Work Item and sent email. Pretty doable but would require a fair bit of PowerShell.

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