Assets belonging to disabled users

Tomi_KaartamaTomi_Kaartama Customer IT Monkey ✭
When a user is leaving our company, we move their AD accounts to an OU called Disabled. I am trying to build a view that would show all users where DN or OU contains string Disabled and then show the assets belonging to those users. Unfortunately, I have not been able to locate any of the combination class views where I would be able to use either DN or OU to filter users.

Any suggestions?


  • Marek_LefekMarek_Lefek Customer Advanced IT Monkey ✭✭✭
    Haven't you try make a SR on portal that will be created by HR. One of the activities will be "clearing equipment". With Runbook you can get the hardware related in the SR.
  • Eric_KrasnerEric_Krasner Customer Advanced IT Monkey ✭✭✭
    If you have the AD connector setup properly, then the "Disabled" state of the user will be reflected in SCSM.  Then you can just have a view for HWA without a Custodian.
  • Tom_HendricksTom_Hendricks Customer Super IT Monkey ✭✭✭✭✭
    This has never worked, in my case.  I had to set up a separate asset import connector with an LDAP query to set this.

    Do you know what, specifically determines whether the connector picks this up and updates the CI, or not?
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