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Substitution strings in Send Email

Mikkel_Madsen

Mikkel_Madsen Customer Advanced IT Monkey ✭✭✭

September 2018 in Service Manager Portal Feature Requests

Please quickly add the @mention substitution string functionality to the Send Email function so it's possible to send mails to users with some info from the case or link directly to the case in the portal.
/mikkel
PS. I know a similar old request exist - this one is created in frustration over the lack of this functionality (https://community.cireson.com/discussion/1187/send-email-to-allow-property-placeholder-fields-from-sr-incidents)

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13 votes

Submitted · Last Updated September 2018

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