Send E-mail Task - Recipient Fields (To, CC) Issues

Nick_Flint

Nick_Flint Customer Advanced IT Monkey ✭✭✭

September 2018 in Analyst Portal

The recipient fields in the Send Email task are only initializing with 561 records. This means that the majority of our affected users aren't displayed.

Image: https://us.v-cdn.net/6026663/uploads/editor/xs/oskzn8zaivcw.png

The other issue we're seeing is that after adding a third recipient, we're not able to see the entire list of recipients. In fact, I don't see the third or any subsequently added recipients. There is not indication of all the recipients or how to remove them.

Has anyone done anything to address either of these issues that they are able to share?

Nick

0

Best Answer

james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

November 2018 Answer ✓

The issue with not seeing more then three email addresses has been fixed, and Tom is correct the control will never display all records without some kind of filter being applied.

5

Answers

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

September 2018

The list does not populate with everyone, at any time. It re-filters as you type, bringing in new matches, though.

I'm not sure if you are approaching this with custom javascript, but if so I will mention that changing this programmatically has required another unwelcome clinic in the idiosyncrasies of Kendo controls, but it is possible. Exceedingly difficult IMO due to the TO and CC controls sharing the same datasource, but possible.

0
james_kleinschnitz Cireson Dev, Product Owner Advanced IT Monkey ✭✭✭

November 2018 Answer ✓

The issue with not seeing more then three email addresses has been fixed, and Tom is correct the control will never display all records without some kind of filter being applied.

5

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