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Runbook activities in IR tickets should not start immediately unless first in the list

Tom_Hendricks

Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

September 2018 in Service Manager Console App Feature Requests

I am aware that IR tickets do not have a sequence the way SR and CR tickets do, and that I am contradicting the out of box behavior of runbook activities that are attached to an IR.

Could the SMA Runbook activities optionally require a manual status change to "In Progress" in order to run from IR tickets, perhaps? I'm sure the PowerShell Activities might benefit from something similar as well.

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Submitted · Last Updated September 2018

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

September 2018

Please feel free to move this to the SMA Connector category, if more appropriate. It was a bit of a toss-up.

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