Home Analyst Portal

Adding fields to the KA edit and view pages

Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
I'm looking for assistance in modifying the KB pages. I'm trying to add fields to the KA edit and view pages but I've run into issues.

Edit (KnowledgeBase.js)
Trying to add the following:
  • CreatedBy (user)
  • CreatedDate (datetime)
  • LastModifiedBy (user)
  • LastModifiedDate (datetime)
  1. The CreatedBy and LastModifiedBy fields only work when setting the data type to string. Setting it to a UserPicker results in endless load and an error. The field entitled Owner is null, however the on-screen field labelled as Owner has a data bind for "RelatesToIncident"..
  2. When the CreatedDate value is null, the page cannot be saved.
I'm not good with JS or CSS so I have no idea how to add the Owner (data binding "RelatesToIncident") to the top-right part of this form. Ideally, I'd like to display the name of the owner with a hyperlink for its SMTP address, if not null.

Best Answer


  • Options
    Leigh_KildayLeigh_Kilday Member Ninja IT Monkey ✭✭✭✭
    Also I would like to have the KA comment submission fire an email to the owner. I know this is already a feature request somewhere else, but I think it should be possible to achieve if the email address can be exposed in the page data.
Sign In or Register to comment.