IT Monkey:   

Formal Cireson Support (phone, email, and web) is not included with the free Self-Service Portal – Community app. For trouble shooting assistance, take advantage of the Cireson Community to find answers to your questions. However, if you’d like to purchase a Support Package to access more formal Cireson Support (phone, email, and web), please contact us today to learn more on the pricing options.

How to add field in the service request?

Hello. I create a custom management pack with custom incident template and added in template two fields: "UserInput" and "ResolutionDescription".
In service request i mapped promts to new two property.
In admin settings on service portal i changed "DefaultIncidentTemplate" to my new template.
But after creating new incident from portal i didn`t see what the user wrote in new fields. I mean as if the template remained the same.
What am I doing wrong?

Best Answer


Sign In or Register to comment.