How to add field in the service request?

Maxim_Popov

Maxim_Popov Member IT Monkey ✭

October 2018 in Self-Service Portal - Community

Hello. I create a custom management pack with custom incident template and added in template two fields: "UserInput" and "ResolutionDescription".
In service request i mapped promts to new two property.
In admin settings on service portal i changed "DefaultIncidentTemplate" to my new template.
But after creating new incident from portal i didn`t see what the user wrote in new fields. I mean as if the template remained the same.

What am I doing wrong?

0

Best Answer

Konstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭

October 2018 Answer ✓

You need to copy ServiceRequest.js to the CustomSpace directory and add the fields in that file. See this guide for details: https://support.cireson.com/KnowledgeBase/View/51

2

Answers

Konstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭

October 2018 Answer ✓

You need to copy ServiceRequest.js to the CustomSpace directory and add the fields in that file. See this guide for details: https://support.cireson.com/KnowledgeBase/View/51

2

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