How to add field in the service request?
In service request i mapped promts to new two property.
In admin settings on service portal i changed "DefaultIncidentTemplate" to my new template.
But after creating new incident from portal i didn`t see what the user wrote in new fields. I mean as if the template remained the same.
Konstantin_Slavin-Bo Customer Ninja IT Monkey ✭✭✭✭You need to copy ServiceRequest.js to the CustomSpace directory and add the fields in that file. See this guide for details: https://support.cireson.com/KnowledgeBase/View/51