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How to add field in the service request?

Hello. I create a custom management pack with custom incident template and added in template two fields: "UserInput" and "ResolutionDescription".
In service request i mapped promts to new two property.
In admin settings on service portal i changed "DefaultIncidentTemplate" to my new template.
But after creating new incident from portal i didn`t see what the user wrote in new fields. I mean as if the template remained the same.
What am I doing wrong?

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