Add Support Group to Search View

Raymond_Didonato

Raymond_Didonato Customer IT Monkey ✭

October 2018 in General Discussion

I've been looking at various posts to find a similar thread, but I can't seem to locate any. I would like to know if there is a way to add the MA extension for Support Group to the Search view, so that analysts can create views that include this field.

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Answers

Adam_Dzyacky Product Owner Contributor Monkey ✭✭✭✭✭

October 2018

There currently isn't but this has been a long standing request seen in the form of supporting all Class extensions and more search options.

https://community.cireson.com/discussion/166/add-more-search-filters

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Tom_Hendricks Customer Super IT Monkey ✭✭✭✭✭

October 2018

There is an unsupported way of doing this, though. This does actually get added to the WorkItems table in ServiceManagement for MAs, so it is searchable. One of the biggest limitations of search is that it seems to only be able to search the columns in the WorkItems table, but this is already in there.

Having said that, please upvote the feature request so that this can be done in a fully-supported way. The product will just be better for it.

The thread that talks about how to do this is within another very similar feature request, here: https://community.cireson.com/discussion/182/search-on-extended-fields-in-service-request

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