How To - Report All work items

Marek_Lefek

Marek_Lefek Customer Advanced IT Monkey ✭✭✭

October 2018 edited October 2018 in SQL Server

Hi Community, is there possibility to select all workitems like SR, CR, PR, RR and activities: manual, review, runbook ,pararell, sequential ?

I Table WorkItem in ServiceManagement database are missing activities as runbok act, pararell act.

In ServiceManger different types (SR, CR, MA, etc) are in different tables and there is lot of coding;)

Is there parent table with workitems where are all WorkItems?

I need to report WorkItem ID an ParentWorkItem ID for closed SR, CR with pending Activitities and for Pending SR, CR with Closed Activities.

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Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018

@Marek_Lefek - There's not a single table that has all the information you're wanting. You could build a SQL view that combines everything like you're wanting and then you could just query that view.

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Marek_Lefek Customer Advanced IT Monkey ✭✭✭

January 2019

@Justin_Workman could you advice in which tables in Cireson DB are activities as runbok act, pararell act?

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

@Marek_Lefek - The PAs and RBAs aren't in ServiceManagement. I was suggesting creating a view in the ServiceManager database. As you say though, it will require quite a bit of SQL coding.

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