One user not available in dbo.CI$User table

Ozge_Ozkaya

Ozge_Ozkaya Member Adept IT Monkey ✭✭

October 2018 in Self-Service Portal - Community

I have one end user who cannot open the Cireson Self Service Portal. The error is 'You don't have required permissions to login'. I am running the latest version of Cireson Portal.

This user is available in scsm DB and can open Silverlight Portal. But not available in dbo.CI$User table in ServiceManagement DB. This user is not a newly created user and all other users are available in dbo.CI$User except this user.

The latest modified date for CI$User is today.

I am really frustrated. What can be the reason that Cireson couldn't pull only this user to its DB?

Kind regards.

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Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

October 2018

Is the user in at least an End User role in SCSM? For the user to use the portal they must have a CI and be present in at least one SCSM role.

0
Ozge_Ozkaya Member Adept IT Monkey ✭✭

October 2018

For the end user role, i set up authenticated users and domain users group in scsm console.

The strange thing is that only this user is not available in Cireson DB.

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