Home Analyst Portal

is there an easy way to prevent the default change form from overriding status in a change template

Rod_MartenRod_Marten Customer IT Monkey ✭
We have several steps in our change process that occur before a change request becomes "In Progress".  We implemented this in the console with change templates that set a custom status that prevents the "New" workflow from executing.  When our steps are done we change to "In Progress" and the default workflow takes over.

The Cireson Console seems to override the template and force status "New".

First, this is probably a feature request that if a customer creates a template, that that template should probably take precedence over defaults in the application.

Second, is there an easy way to override this behavior?


Best Answer


Sign In or Register to comment.