We're excited to introduce you to 14 new Remote Support apps as part of the existing Service Management Stream!
These modern, web-based, user and device management tools for Analysts help further maximize productivity, deliver faster problem resolution and increase end user satisfaction.
Check out our on-demand webinar to find out how these new apps fit into your existing Team or Service Management Foundation license, see a technical overview demo, and more.View the installation & setup webinar to learn how to get started with Remote Support.
About Device Insights
Device Insights is your one-stop-shop for critical device details. Get valuable insights into the state of your device, from hardware information, to details around user interactions. With Device Insights in Remote Management you have access to detailed device information as well as peripheral information around printers and network adapters. Leveraging Device Insights enables you to streamline support processes by giving Support Team members the information they need to be effective from the start.
- Hardware information
- Primary User Information
- Operating System Information
- IP Address Information
- Network Adapter Information
- Local and Network Printer Information