We're excited to introduce you to 14 new Remote Support apps as part of the existing Service Management Stream!
These modern, web-based, user and device management tools for Analysts help further maximize productivity, deliver faster problem resolution and increase end user satisfaction.
Check out our on-demand webinar to find out how these new apps fit into your existing Team or Service Management Foundation license, see a technical overview demo, and more.View the installation & setup webinar to learn how to get started with Remote Support.
About Device Affinity
When corresponding with your users to quickly identify issues with their primary devices, it’s of the utmost importance to first understand which devices they’re using. With the Remote Management Device Affinity app you can easily see what devices are assigned to the user and even activate Device Management functionality right from the device list. When needed you can add new devices to the user or remove existing devices, all from within the context of the user.
- View a user’s devices
- Remove a device from the user
- Assign a device to the user
- Search devices
- Manage a user’s device