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Proper upgrade from portal version 7.4.x

Ingrid_Glatz

Ingrid_Glatz Customer Adept IT Monkey ✭✭

November 2018 in Analyst Portal

According to former documentation, it was mentioned to deinstall the portal if it's a version earlier than 8.0.x before doing an upgrade. The actual document from 31rd of October that indicates "Install: Cireson Portal - Installation and Upgrade Instructions - This article applies to: Cireson Portal, version 7.0.X and above." doesn't mention anything about deinstalling the portal prior to upgrade to the new version.

What's the proper upgrade path of the portal now? We're still on 7.4.x, I wasn't allowed to upgrade for different reasons. SCSM is version 2012 UR9. Thanks for your feedback.

Ingrid

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

November 2018 Answer ✓

No need to uninstall anything. Just follow the upgrade doc and run the installer on your current farm.
My personal recommendation is to always grab the customspace folder and back it up on another path just in case.

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Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

November 2018 Answer ✓

No need to uninstall anything. Just follow the upgrade doc and run the installer on your current farm.
My personal recommendation is to always grab the customspace folder and back it up on another path just in case.

5
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Ingrid_Glatz Customer Adept IT Monkey ✭✭

November 2018

Hi Brian,
thanks for the info. So I'll just do the upgrade without uninstall. I usually save the customspace folder in case something goes wrong.

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