Extend Incident Form with VIsual Studio

Jan_Schulz

Hi,

is there a way to extend the original Incident Form (not with the authoringtool) with Visual Studio with own controls?

I want to add a new Relationship (new class with multiple properties) which extends the Incident. And not open the Related Class with the instance picker for usability reasons. SO i want to show a list with the related objects and the analyst can work with them directly in the incidentform. Furthermore a validation on the related Objects should work in the incident form. Is this possible?

regards,

Jan

Geoff_Ross

@Jan_Schulz
Billy was not pointing you to the Authoring Tool but the Visual Studio Extensions for Service Manager. With these you can create any form customisation. Its not easy though, but there's help available in plenty of blogs etc.

Do you use the Cireson Portal because this sort of customisation would be much easier there.

Geoff

Billy_Wilson

Hi Jan,

if you are referring to the console form you can download the VS authoring extensions from here. 

Jan_Schulz

thank you for the answer.

My question was not precicse enough, i think. I know the authoring tool, but this is not a good tool to create advanced forms. For me it is more interesting where the console customizations have its limits.

Geoff_Ross

@Jan_Schulz
Billy was not pointing you to the Authoring Tool but the Visual Studio Extensions for Service Manager. With these you can create any form customisation. Its not easy though, but there's help available in plenty of blogs etc.

Do you use the Cireson Portal because this sort of customisation would be much easier there.

Geoff