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/Incident/New/<templateid>?srguid=<srguid> - should include original SR in related items

Jerry_Veldhuis

Jerry_Veldhuis Customer Advanced IT Monkey ✭✭✭

November 2018 in Service Manager Portal Feature Requests

This url is utilized in a ConvertToIR custom task provided by Cireson. It would be great if the process triggered by the url below included creating a relationship with the SR given in the srguid. That way the analyst has some breadcrumbs back to what SR the IR was converted from.

/Incident/New/<templateid>?srguid=<srguid>

thx
jerry

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Submitted · Last Updated November 2018

Comments

Jerry_Veldhuis Customer Advanced IT Monkey ✭✭✭

November 2018

Ignore this request. We had several cases of the relationship not being created (along with other fields not copying) so its more likely a defect in the app. We will look to convert to using https://community.cireson.com/discussion/2416/convert-sr-to-ir instead.

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