Advanced Send Email and SCSM version 1801

Hello,

I'm having problems after upgrading SCSM to version 1801. When trying to send an email from the console, the following error occurs:

Date: 2018-11-16 12:05:05 Application: System Center Service Manager Application Version: 7.7.16.0 Severity: Error Message: Error System.NullReferenceException: Object reference not set to an instance of an object. at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.a.b(ManagementPackObjectTemplate A_0) at System.Linq.Enumerable.WhereEnumerableIterator`1.MoveNext() at System.Collections.Generic.List`1..ctor(IEnumerable`1 collection) at System.Linq.Enumerable.ToList[TSource](IEnumerable`1 source) at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData.GetNotificationTemplates(String templatePrefix) at itnetx.consolemail.assembly.Classes.ConsoleMailWizardData..ctor(WorkItemTypeEnum type, IDataItem& dataitemIncident) at itnetx.consolemail.assembly.Classes.ConsoleMailTaskHandler.ExecuteCommand(IList`1 nodes, NavigationModelNodeTask task, ICollection`1 parameters)

Has anybody else got the Advanced Send Email (3.0.2.2016) running in version 1801?

Regards

Marcus

Best Answer

  • Marcus_EhrnellMarcus_Ehrnell Member IT Monkey ✭
    Accepted Answer

    Hello,

    I got help from Cireson to find out about the problem. The problem was that one of the Notification Templates had no DisplayName and therefore the Advanced Send Email crashed. When I remove the template the problem disappeared.

    Regards

    Marcus

Answers

  • Marcus_EhrnellMarcus_Ehrnell Member IT Monkey ✭
    Accepted Answer

    Hello,

    I got help from Cireson to find out about the problem. The problem was that one of the Notification Templates had no DisplayName and therefore the Advanced Send Email crashed. When I remove the template the problem disappeared.

    Regards

    Marcus

  • Esben_HammerEsben_Hammer Member IT Monkey ✭
    I have the exact same issue, but I cannot find a template with no display name, so could it be caused by something else?

    Regards

    Esben
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    @Esben_Hammer
    If you run this powershell do you get anything returned:
    Get-SCSMObjectTemplate | ?{$_.displayname -eq $null}
  • Esben_HammerEsben_Hammer Member IT Monkey ✭
    edited April 17
    Well funnily enough:

    DisplayName Description ManagementPack                                                                    TimeAdded
    ----------- ----------- --------------                                                                    ---------
                            itnetX SCSM 'Advanced View Editor v2 Enterprise' License Information 13-02-2019...

    @Justin_Workman
  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    If you remove that management pack, that should clear up the issue with Send Email.  Obviously you have to weigh which bit of functionality is more important.
  • Esben_HammerEsben_Hammer Member IT Monkey ✭

    @Justin_Workman

    Yeah well we just bought and installed that, and it is more important, but I would obviously prefer to be able to use both..

  • Esben_HammerEsben_Hammer Member IT Monkey ✭

    In an earlier version it was possible to use both btw, we have done so for years..

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