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Portal Giving Access Denied errors

Bryan_ScottBryan_Scott Customer IT Monkey ✭
Once a week, the analysis portal starts to give access denied errors when the user clicks on an individual work-item.  The errors is cleared when I reboot the server.  I have compared the services before and after and they are all in the same status so it is not a service is down issue.  Anyone with ideas?


  • James_AtanceJames_Atance Cireson Support Advanced IT Monkey ✭✭✭

    Hi Bryan,

    What Errors are you seeing in the Webconsole Log file located in (C:\inetpub\CiresonPortal\bin\Logs)?

    Have you tried rebuilding the User Table 

    First stop the Cache Builder service and then run the following commands against the ServiceManagement DB:

    • TRUNCATE TABLE LastModified

    Then restart the CacheBuilder service.

    *WARNING* this will temporarily remove the Workitems/Users from the Portal until the CacheBuilder rebuilds them.

     More information about this can be found here:


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