Portal Giving Access Denied errors

Bryan_Scott

Bryan_Scott Customer IT Monkey ✭

November 2018 in Analyst Portal

Once a week, the analysis portal starts to give access denied errors when the user clicks on an individual work-item. The errors is cleared when I reboot the server. I have compared the services before and after and they are all in the same status so it is not a service is down issue. Anyone with ideas?

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Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

November 2018
Hi Bryan,
What Errors are you seeing in the Webconsole Log file located in (C:\inetpub\CiresonPortal\bin\Logs)?
Have you tried rebuilding the User Table

First stop the Cache Builder service and then run the following commands against the ServiceManagement DB:

TRUNCATE TABLE CI$User

TRUNCATE TABLE LastModified

Then restart the CacheBuilder service.
*WARNING* this will temporarily remove the Workitems/Users from the Portal until the CacheBuilder rebuilds them.

More information about this can be found here:

https://support.cireson.com/KnowledgeBase/View/1142#/
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