Adding a column or field to show that a SR has been approved/or awaiting approval

Mina_SaidiMina_Saidi Customer IT Monkey ✭

Hi All,

Some of our RO have 1UP manager approvals set, but in the Active Work field there is no way to see if the approval has been given/rejected etc. the analysts have to go into each servie request and check the approval status from within the work item.

Is it possible to have a column/field or some sort of indicator on the active work/team work view to show which SR's are on what status in relation to manager approvals?

thank you.

Answers

  • Nicholas_VelichNicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭
    Hi Mina,

    Once all Reviewers have voted, the Review Activity will move to Completed or Failed (depending on the reviewer decision). If I understand correctly, you are asking to show the status of votes while the Review Activity is still out for voting (perhaps to show that Manager 1 has voted, but Manager 2 has not yet voted).

    While it is not possible to add columns to the out-of-box Active Work and Team Work views, you could make a Dashboard view that shows whichever columns you like. This type of information could be determined using a SQL query on the dashboard page.

    Thanks,
    Nick
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