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Adding a column or field to show that a SR has been approved/or awaiting approval

Mina_Saidi

Mina_Saidi Customer IT Monkey ✭

November 2018 in Asset Management

Hi All,

Some of our RO have 1UP manager approvals set, but in the Active Work field there is no way to see if the approval has been given/rejected etc. the analysts have to go into each servie request and check the approval status from within the work item.

Is it possible to have a column/field or some sort of indicator on the active work/team work view to show which SR's are on what status in relation to manager approvals?

thank you.

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Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

November 2018

Hi Mina,

Once all Reviewers have voted, the Review Activity will move to Completed or Failed (depending on the reviewer decision). If I understand correctly, you are asking to show the status of votes while the Review Activity is still out for voting (perhaps to show that Manager 1 has voted, but Manager 2 has not yet voted).

While it is not possible to add columns to the out-of-box Active Work and Team Work views, you could make a Dashboard view that shows whichever columns you like. This type of information could be determined using a SQL query on the dashboard page.

Thanks,
Nick

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