Aligning Computer CIs and Hardware Assets

Stoyan_ChalakovStoyan_Chalakov Customer IT Monkey ✭
Hi guys,

I just found that that there is a major difference in the count of the CIs (5500), which reside untder "All Windows Computers" and the Hardware Assets under "All Hardware Assets" (4900). what can be the cause for this?
The HA sync workflow has the following settings:



How can I troubleshoot this?

Any ideas what to look for?

Big thanks in advance!
Regards.

Answers

  • Matt_MedleyMatt_Medley Cireson Support Advanced IT Monkey ✭✭✭
    Hi guys,

    I just found that that there is a major difference in the count of the CIs (5500), which reside untder "All Windows Computers" and the Hardware Assets under "All Hardware Assets" (4900). what can be the cause for this?
    The HA sync workflow has the following settings:



    How can I troubleshoot this?

    Any ideas what to look for?

    Big thanks in advance!
    Regards.
    It's possible these are virtual machines and they are not being counted as a Hardware Asset, yet are considered a Windows Computer. 
  • Stoyan_ChalakovStoyan_Chalakov Customer IT Monkey ✭
    Hi Matt, sounds logical to me. Will check this out and post here. Many thanks in advance! Regards, Stoyan
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