User query double entry

Margarete_Jussen

Margarete_Jussen Customer Adept IT Monkey ✭✭

December 2018 in Analyst Portal

Hello, we have the following entry twice in the user query, only in Portal not in SCSM console. One of this entry does not work, means the analysts of this group are not informed because the Mailadress is wrong. I do not know how this could happen and how we can solve this problem. The Mail adress looks like this: $EDJ200-KO9VQ8N0DGB9@<domain>.de.
We have this in our productive environment and in our testenvironment in old and in new portal versions. Could anyone help please? regards, Margret

0

Best Answer

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018 Answer ✓

Can you check in the SCSM console under Configuration Items/Users and filter for that name? I'd be willing to bet you have 2 CIs. You might also check Administration/Deleted Items. It's possible one of them is deleted.

5

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

December 2018 Answer ✓

Can you check in the SCSM console under Configuration Items/Users and filter for that name? I'd be willing to bet you have 2 CIs. You might also check Administration/Deleted Items. It's possible one of them is deleted.

5
Margarete_Jussen Customer Adept IT Monkey ✭✭

December 2018

Thans for your answer. We found the second entry and renamed it.

1

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