Hide "send email" link for AD Groups in Incident

Wolfgang_Schmidt

In the Image down below you can see the "send email" link in an open Incident, which i would like to hide for a specific AD Group (or several AD Groups). Since this "Tasks" panel is not part of the Custom Forms provided by Cireson, i wonder how i could achieve this.
Do i have to use the Custom.js to remove the link, and if so, how?
Thank you in advance !

Geoff_Ross

Hi Woldgang,
This can be done with a custom task.

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
   formObj.boundReady(function(){
     var userid = session.user.Id;
     //Call the API to get the User's Groups
     $.ajax({
            url: "/api/V3/User/GetUsersGroups",
            data: {id: userid},
            type: "GET",
            success: function (groups) {
               //Loop through the groups
               for ( i = 0 ; i < groups.length ; i++ ) {
               //If we find the group in question, hide the task.
                    if (groups[i].UserName == <Name of AD Group>) {
                       $( ".taskmenu li:contains('Resolve Incident')" ).hide();
                    }
               }
           }
        });
    });
    return;
});

Geoff_Ross

Hi Woldgang,
This can be done with a custom task.

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
   formObj.boundReady(function(){
     var userid = session.user.Id;
     //Call the API to get the User's Groups
     $.ajax({
            url: "/api/V3/User/GetUsersGroups",
            data: {id: userid},
            type: "GET",
            success: function (groups) {
               //Loop through the groups
               for ( i = 0 ; i < groups.length ; i++ ) {
               //If we find the group in question, hide the task.
                    if (groups[i].UserName == <Name of AD Group>) {
                       $( ".taskmenu li:contains('Resolve Incident')" ).hide();
                    }
               }
           }
        });
    });
    return;
});

carrie_medine

You may be able to accomplish this or something close by reviewing this KB:  https://support.cireson.com/KnowledgeBase/View/1166/?selectedtab=enduser#/

You can inspect the Session.User object in the DOM within your custom.js and trigger the hide based on information within that element.   It does not contain a list of AD Groups that the user is a member of however you could feasibly use the API call documented here to retrieve a list of the users groups:  https://support.cireson.com/Help/Api/GET-api-V3-User-GetUsersGroups_id

Wolfgang_Schmidt

Hi,

thank you for the suggestions. I will look at it and sign up to you.

Fredrik_Borchsenius

Did you get this to work? I'm struggling with a similar problem.

Wolfgang_Schmidt

Yes, we found a solution.

In custom.js you have to add the following lines:

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) {
 formObj.boundReady(function() {
  $("#actionLogisPrivate").trigger("click");
  HideSendMailForGroups();     

  
function HideSendMailForGroups(){
 var userid = session.user.Id;
 
 //Define the groups which can't see the "send email" link here:
 var stsgroups = ["3rdL_AD_Group","2ndL_AD_Group","1stL_AD_Group"];
 
 $.ajax({
  url: "/api/V3/User/GetUsersGroups",
  data: {id: userid},
  type: "GET",
  success: function (groups) {
   for ( i = 0 ; i < groups.length ; i++ ) {
    if (contains(stsgroups,groups[i].UserName)) {
     $( ".taskmenu li:contains('Send Email')" ).hide();
    }
   }
  }
 });
}

Fredrik_Borchsenius

Thank you