Added New service request custom status

Ehab_GalalEhab_Galal Customer IT Monkey ✭
We have added anew custom service request status called RRJECTED and AUTO CLOSE we need those service requests with new status to be excluded from My active worktime view as they should

Answers

  • Justin_WorkmanJustin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭
    You can't modify the 'Active Work' grid.  You can use the filter inside the grid to filter those statuses out(although this will be on an individual basis).  You can also build a page with a SQL table widget that captures the appropriate Work Item types and filters out the statuses you don't want to show.

    https://support.cireson.com/KnowledgeBase/View/1291

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