Updating

Martin_Edlich

Martin_Edlich Customer IT Monkey ✭

January 2019 in Analyst Portal

Hi

We have (had) updated our SCSM-installation from 2012R2 to 1807. The Cireson Analyst Portal was left untouched on the server so it is still the 2012-version and works just fine that way. Is it recommended to update Analyst Portal to the 2016-version in this situation and what is the required steps if so?
We are going to install Cireson Asset Management too but it isn't installed now.

0

Best Answer

Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

January 2019 Answer ✓

Hi Martin,

It is recommended to update the Portal to the 2016 version. While it might appear to be working just fine with mismatching versions, you never know! Better to be safe and to use the same version, as those are fully tested/validated together.

The upgrade process for the Portal is fairly similar to the install process, and is fully outlined here: https://support.cireson.com/KnowledgeBase/View/1349#/

Thanks,
Nick

6

Answers

Nicholas_Velich Cireson Consultant Ninja IT Monkey ✭✭✭✭

January 2019 Answer ✓

Hi Martin,

It is recommended to update the Portal to the 2016 version. While it might appear to be working just fine with mismatching versions, you never know! Better to be safe and to use the same version, as those are fully tested/validated together.

The upgrade process for the Portal is fairly similar to the install process, and is fully outlined here: https://support.cireson.com/KnowledgeBase/View/1349#/

Thanks,
Nick

6
Martin_Edlich Customer IT Monkey ✭

January 2019

Hi

Thank you :-)

0

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