We're excited to introduce you to 14 new Remote Support apps as part of the existing Service Management Stream!

These modern, web-based, user and device management tools for Analysts help further maximize productivity, deliver faster problem resolution and increase end user satisfaction.

Check out our on-demand webinar to find out how these new apps fit into your existing Team or Service Management Foundation license, see a technical overview demo, and more.View the installation & setup webinar to learn how to get started with Remote Support.

Do You need to have Control Center insatlled for Remote managment to work fully

Mark_Geary

Mark_Geary Customer IT Monkey ✭

January 2019 in Installation & Configuration

Do You need to have Control Center insatlled for Remote managment to work fully

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Answers

Brian_Wiest Customer Super IT Monkey ✭✭✭✭✭

January 2019

No Remote Management runs on its own.

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Mark_Geary Customer IT Monkey ✭

January 2019

Thanks for the update Brain. I get an error every time I try to add the SCCM server in it has worked before but when I put the new version on I get an error and I cant find where the error logs are.

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Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

The platform log is probably your best bet. It's located at c:\ProgramData\Cireson.Platform.Host.
If you have Control Center already though, you don't need to add Remote Management. Remote Management is a subset of the features available in Control Center.

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