Attempting to run a survey and "some" browsers not displaying the survey.

Jason_MeyerJason_Meyer Customer Adept IT Monkey ✭✭
edited January 7 in Survey App
Attempting to run a survey and "some" browsers not displaying the survey.

We are running Service Manager 2016 and Cireson app and Survey app are current.

Works on most computers.

Getting this on some computers on any browser:


Was not able to duplicate until turning on DEBUG mode. 

In IE found this error:
[$injector:modulerr] Failed to instantiate module notification due to:
Error: [$injector:nomod] Module 'notification' is not available! You either misspelled the module name or forgot to load it. If registering a module ensure that you specify the dependencies as the second argument.
   at Anonymous function (Unknown script code:2015:11)
   at ensure (Unknown script code:1939:5)
   at module (Unknown script code:2013:7)
   at Anonymous function (Unknown script code:4503:11)
   at forEach (Unknown script code:321:11)
   at loadModules (Unknown script code:4487:5)
   at createInjector (Unknown script code:4409:3)
   at doBootstrap (Unknown script code:1691:5)
   at bootstrap (Unknown script code:1712:5)
   at angularInit (Unknown script code:1606:5)
http://errors.angularjs.org/1.5.0/$injector/modulerr?p0=notification&p1=Error: [$injector:nomod] Module 'notification' is not available! You either misspelled the module name or forgot to load it. If registering a module ensure that you specify the dependencies as the second argument. http://errors.angularjs.org/1.5.0/$injector/nomod?p0=notification at Anonymous function (Unknown%20script%20code%3A2015%3A11)%0A%20%20%20at%20ensure%20(Unknown%20script%20code%3A1939%3A5)%0A%20%20%20at%20module%20(Unknown%20script%20code%3A2013%3A7)%0A%20%20%20at%20Anonymous%20function%20(Unknown%20script%20code%3A4503%3A11)%0A%20%20%20at%20forEach%20(Unknown%20script%20code%3A321%3A11)%0A%20%20%20at%20loadModules%20(Unknown%20script%20code%3A4487%3A5)%0A%20%20%20at%20createInjector%20(Unknown%20script%20code%3A4409%3A3)%0A%20%20%20at%20doBootstrap%20(Unknown%20script%20code%3A1691%3A5)%0A%20%20%20at%20bootstrap%20(Unknown%20script%20code%3A1712%3A5)%0A%20%20%20at%20angularInit%20(Unknown%20script%20code%3A1606%3A5)


Advice?

Seems to work on about 50% of the computers/browsers and not work on the other 50%

Best Answer

  • Jason_MeyerJason_Meyer Customer Adept IT Monkey ✭✭
    Accepted Answer
    Thanks Kevin, our issue was the 'users' did not have permissions to the survey, analysts did, but users did not.  Once that was discovered and addressed the issue described above went away.

Answers

  • Kevin_GoodwinKevin_Goodwin Customer Advanced IT Monkey ✭✭✭
    From my experience, the Survey App doesn't work consistently in IE, but running in Chrome I never have any problems.
  • Jason_MeyerJason_Meyer Customer Adept IT Monkey ✭✭
    Accepted Answer
    Thanks Kevin, our issue was the 'users' did not have permissions to the survey, analysts did, but users did not.  Once that was discovered and addressed the issue described above went away.
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