No attachments in request header

Margarete_Jussen

Margarete_Jussen Customer Adept IT Monkey ✭✭

January 2019 in Analyst Portal

Hello, we installed the latest portal version 8.12.4.2016 yesterday. We can not see any attachments in the reuest header.

Image: https://us.v-cdn.net/6026663/uploads/editor/dp/ewv3hwxf5yis.png

I tried to set HeaderAttachments to on in the menu administration/features but it always turns automatically to off. Could anyone help please? Regards Margret

0

Best Answer

Nick_Flint Customer Advanced IT Monkey ✭✭✭

January 2019 Answer ✓

Yes, after clicking Save, the flag switches back to 'Off'. There is a message displayed that says the settings will take affect during your next session. Close your browser and go back and check the feature setting again. After closing the browser (session) and opening again, the flag showed 'On'.

6

Answers

Justin_Workman Cireson Support Super IT Monkey ✭✭✭✭✭

January 2019

I hate to ask an obvious question, but when you flip the switch on Admin Settings/Features did you click the Save button?

0
Nick_Flint Customer Advanced IT Monkey ✭✭✭

January 2019 Answer ✓

Yes, after clicking Save, the flag switches back to 'Off'. There is a message displayed that says the settings will take affect during your next session. Close your browser and go back and check the feature setting again. After closing the browser (session) and opening again, the flag showed 'On'.

6
Margarete_Jussen Customer Adept IT Monkey ✭✭

January 2019

Thanks for your answers. Certainly I pressed save but nothing happened. But Nick you are right after closing the browser and new login the flag is set to on. Thank you very much. To my opinion the message has to be changed because it is wrong. Regards Margret

0

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