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Tier mismatch between the Analyst Portal and the Console

Service_Desk2Service_Desk2 Member IT Monkey ✭
edited January 2019 in Analyst Portal
Hi there.

New to Cireson portal but like what we see.
But we have an annoying issue.

In SCSM we have renamed all default incident tiers, Tier 1 is Helpdesk for example. In the console this is shown correctly.
But in the portal the support group is shown as Tier 1.

If I copy the IR# for the incident that is shown as Tier 1 in the portal and paste it into the console, there we will see Helpdesk as support group.

This is also the case for Tier 2.

Tier 3 and all the others we have created is shown correctly.

What can we do?

Best Answer


  • Service_Desk2Service_Desk2 Member IT Monkey ✭
    Hi and thanks for the answer!

    I change the language in the console to the same in the portal and changed the tier 1 and 2 entry, now im waiting for the sync to make the changes in the portal
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