Unable to view computer information when selecting Manage

Sandy_Wood

Sandy_Wood Customer IT Monkey ✭

January 2019 in Remote Support (Formerly Control Center)

New install of CC and almost everything is ready to roll out to our Analyst Portal users. We've run into an issue that when we right-click on a computer and then choose Manage, we get a message "No data available for selected computer" right before that message is displayed, it shows "Application loading" for a few seconds. Did I miss something in the setup? Should there be an app installed on my workstation to allow viewing of the computer information?

Thanks for anyone's insight!

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Best Answer

Sandy_Wood Customer IT Monkey ✭

February 2019 Answer ✓

I did a full reinstall and I'm able to view computer information.

1

Answers

Sandy_Wood Customer IT Monkey ✭

January 2019

Was able to view computer and user information if I made the Platform and SCCM accounts Domain Admins. Time to double check permissions.

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James_Atance Cireson Support Advanced IT Monkey ✭✭✭

January 2019

Hey Sandy,
Check that the defined 'Remote Manage' Account that you set at installation has local admin permissions on the devices

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Sandy_Wood Customer IT Monkey ✭

January 2019

Hello James,
I double-checked that it looks like that's good. I'll keep working on it.

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Sandy_Wood Customer IT Monkey ✭

February 2019

Hello James,
I double-checked that it looks like that's good. I'll keep working on it.

0
Sandy_Wood Customer IT Monkey ✭

February 2019 Answer ✓

I did a full reinstall and I'm able to view computer information.

1
James_Atance Cireson Support Advanced IT Monkey ✭✭✭

February 2019

Thanks for the update

0

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