Turning off SLA's for one support group but leaving it on for other groups

Mina_SaidiMina_Saidi Customer IT Monkey ✭

Hi, Is it possible to turn off SLA’s completely for one support group and keep it active for other support groups?

We have one set of SLA metrics that apply currently for all support groups and one section has asked for the SLA to be turned off for them completely. Is that possible? I have a look but I can’t seem to find it anywhere.

Thank you.


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Answers

  • Mina_SaidiMina_Saidi Customer IT Monkey ✭
    Thank you brett, this helped. Regards
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