Hiding "acknowledge" option from tasks

Mina_Saidi

Hi All,

I was wondering if anyone has hidden the "Acknowledge" option that appears in the task menu on analyst portal.

I know it sets the "first response date" but we have changed our SLA's that when a ticket is assigned to the analyst the first response has been met.

the "Acknowlegde" option is redundant for us. I would like to hide the option from appearing in the "task" menu, is there a way to do this? I believe if I set the 'First response" within the templates themselves it removes it but it also causes some issues for us for our reporting due to the time/date stamp.

is there an easier way of hiding it?

Thank you

Donson_Pham

Hi Mina, 
There is a couple of ways, but I will share you what we have in our KB.  
You can follow this link to our KB "How to: Hide Form Tasks"  https://support.cireson.com/KnowledgeBase/View/1166#/  it shows how you could do this in your custom.js  

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) { formObj.boundReady(function () { $( ".taskmenu li:contains('Acknowledge')" ).hide() }); });

Geoff_Ross

@Mina_Saidi
Almost, no Space in ServiceRequest.

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
	formObj.boundReady(function () {
		$( ".taskmenu li:contains('Acknowledge')" ).hide()
	});
});

Geoff

Donson_Pham

Hi Mina, 

No, shouldn't have to restart IIS.  anything in the CustomSpace should take action instantly.  Sometimes you do have to clear your browser cache.  

Jeff_Lang

@Mina_Saidi you should not need to restart IIS for these, if they do not show the changes straight away then it is probably a browser local cache issue, clearing the browser cache should help

Donson_Pham

Hi Mina, 
There is a couple of ways, but I will share you what we have in our KB.  
You can follow this link to our KB "How to: Hide Form Tasks"  https://support.cireson.com/KnowledgeBase/View/1166#/  it shows how you could do this in your custom.js  

app.custom.formTasks.add('Incident', null, function (formObj, viewModel) { formObj.boundReady(function () { $( ".taskmenu li:contains('Acknowledge')" ).hide() }); });

Mina_Saidi

Thanks, that worked for incidents. If I want to the same for Service Request will the below code work?

app.custom.formTasks.add('Service Request', null, function (formObj, viewModel) { formObj.boundReady(function () { $( ".taskmenu li:contains('Acknowledge')" ).hide() }); });

Mina_Saidi

Thanks, that worked for incidents. If I want to the same for Service Request will the below code work?

app.custom.formTasks.add('Service Request', null, function (formObj, viewModel) { formObj.boundReady(function () { $( ".taskmenu li:contains('Acknowledge')" ).hide() }); });

Geoff_Ross

@Mina_Saidi
Almost, no Space in ServiceRequest.

app.custom.formTasks.add('ServiceRequest', null, function (formObj, viewModel) {
	formObj.boundReady(function () {
		$( ".taskmenu li:contains('Acknowledge')" ).hide()
	});
});

Geoff

Mina_Saidi

Brilliant. worked like a charm.

just a quick one, when we add these codes in do we need to restart the IIS? sometimes it works without a restart while others need IIS restarted.

Donson_Pham

Hi Mina, 

No, shouldn't have to restart IIS.  anything in the CustomSpace should take action instantly.  Sometimes you do have to clear your browser cache.  

Jeff_Lang

@Mina_Saidi you should not need to restart IIS for these, if they do not show the changes straight away then it is probably a browser local cache issue, clearing the browser cache should help

Mina_Saidi

Brilliant, Thank you. It worked