Has anyone has issues where end users cannot submit survey results?

Richard_Chalker

Hi All,

Has anyone had permission issues with the survey that prevents end users being able to submit a survey once they've completed it?

The Javascript error I get is:

app.js?v=8124:1209 POST https://servicedesk/api/V3/Projection/Commit 403 (Forbidden)

XMLHttpRequest.send @ app.js?v=8124:1209

(anonymous) @ VM4222:11442

sendReq @ VM4222:11235

serverRequest @ VM4222:10945

processQueue @ VM4222:15552

(anonymous) @ VM4222:15568

$eval @ VM4222:16820

$digest @ VM4222:16636

$apply @ VM4222:16928

(anonymous) @ VM4222:24551

dispatch @ jquery.min.js?v=8124:2

y.handle @ jquery.min.js?v=8124:2

services.js:556
{success: false, message: "Forbidden Access. Only analysts can access this endpoint.", exception: null}

I've followed the installation guide and copied it all but yet this is still an issue - https://support.cireson.com/KnowledgeBase/View/1307#/

I also looked at the advice in this article too - https://support.cireson.com/KnowledgeBase/View/1320#/

I have a Cireson support request in but if anyone can offer up any help/advice in the meantime it'll be welcomed with open arms.


Thanks,

Rich

Justin_Workman

I can confirm the Survey App issue is resolved in 9.0 of the portal.  Additionally @Richard_Chalker - I haven't yet seen any major issues that were introduced with 9.0.

Geoff_Ross

Hi @Richard_Chalker
This appears to be an issue introduced with a recent version. This has be raised internally.
Geoff

Richard_Chalker

Hi Geoff,

Is there a workaround or method to get this working.... we've gone live with the Cireson Portal this week (Wednesday to be exact) and cannot collect any feedback from end users....

Granted I missed this problem after installing the latest Cireson updates as part of the prep to go live. 

Do you have a problem record reference number so that I can follow it in the issues page?


Thanks,

Rich

Richard_Chalker

FYI I've had a reply back from support to confirm that there is currently no workaround.

Richard_Chalker

Hi all,

If anyone is interested, this is logged under this problem - https://support.cireson.com/Problem/Edit/PR81589/

Olena_Prychyna

Portal v8.12.6.

We are using API to create Service Request from chatbot.

/api/V3/Projection/Commit gives error: "Forbidden Access. Only analysts can access this endpoint."

Worked on v8.7.0.

Matt_Overton

I can confirm we've just gone live with the Survey App today and are having exactly the same issue, will be watching that problem for when it's sorted, but have hidden it from our portal for now.

Matt_Overton

Does anyone know if this is fixed now? The problem ticket seems to be closed off now, but the version of Survey App available on the downloads site is exactly the same.

Geoff_Ross

Hi @Matt_Overton

It was actually an issue with the Portal APIs that the survey app utilises so it's fixed in the latest Portal version.

Geoff

Richard_Chalker

@Matt_Overton

I haven't received an official reply on my support ticket to say that it has been fixed, other than being asked to try updating the portal version (to which I asked some additional questions and have not had a reply yet). 

The problem ticket is showing as "Support-Released" so I'm assuming they are still testing the fix.

@Geoff_Ross

Do we know 100% that the new version of the portal solves this problem? 
Also being cautious... Are you aware of any newly reported issues with this newest version of the portal?

Geoff_Ross

@Richard_Chalker

I personally haven't tested it but can't say for 100% but yes, its fixed in v9.0.0 of the Portal.
As for other issues, again, I've not seen any but its fairly early days of a new major release so I understands your cautiousness.

Geoff

Richard_Chalker

Ok, thanks for the reply @Geoff_Ross . 

Think I'll stick with the cautious approach for the time being. 

Justin_Workman

I can confirm the Survey App issue is resolved in 9.0 of the portal.  Additionally @Richard_Chalker - I haven't yet seen any major issues that were introduced with 9.0.

Richard_Chalker

Thanks @Justin_Workman, I guess I better look at planning to install the update this week. 
Also thanks for replying to my support ticket too!

Richard_Chalker

Hi All,

So I may have taken longer to get this updated installed (busy schedule) but I wanted to confirm that installing the Cierson Portal v9.0.3 fixed the problem with the survey app. 

Thanks @Justin_Workman and @Geoff_Ross for your replies within this thread.