Assigning Privileges to Portal Administrators

Jay_Rhoten

Jay_Rhoten Customer IT Monkey ✭

February 2019 in Analyst Portal

I added some analyst portal administrators recently and they're unable to access the full range of settings available to my account from the initial splash page (upper right-hand corner of the page).

All they can "see" is user settings. I've reviewed the groups I'm in and compared them with the new people. Could it be something as easy as clearing their browser cache? They've tried both IE and Chrome with the same results.

0

Best Answer

Patrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

February 2019 Answer ✓

@Jay_Rhoten

Did you happen to perform a Cireson CacheBuilder service restart after you made the changes? I have a feeling that the CacheBuilder ran overnight and did a full synchronization to relate the users to the admin role.

5

Answers

Geoff_Ross Cireson Consultant O.G.

February 2019

Hi @Jay_Rhoten

If they only see 'User Settings' then they are not an admin as far as the portal is concerned.
How did you make them admins?

I could be browser cache so always worth trying that.

Geoff

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Jay_Rhoten Customer IT Monkey ✭

February 2019

We did flush the browser cache without a positive result and even ran connectors to synch-up the roles without success. This morning, the issue is resolved....but it does seem to be a direct result of any of our actions.

0
Patrick_Chambers Cireson Consultant Adept IT Monkey ✭✭

February 2019 Answer ✓

@Jay_Rhoten

Did you happen to perform a Cireson CacheBuilder service restart after you made the changes? I have a feeling that the CacheBuilder ran overnight and did a full synchronization to relate the users to the admin role.

5

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