Hide Support Group Selection for End Users
In our environment, we are supporting users from many companies. We have automation that assigns requests to the appropriate support group based on the user AD company attribute. This works great. We would like analysts to have the option to assign a request directly to a support group. If we add support group selection to a request offering, is there a way for us to hide it from end users? We have a few offerings that we have duplicated and split visibility between end users and analysts. We have many more that we would like to do this with but I'd prefer not to have duplicate offerings everywhere.