Need to create portal search query with filters for "All Incident Resolved in Last 30 days"

Yuriy_Mikhaylenko

Yuriy_Mikhaylenko Customer IT Monkey ✭

February 2019 in Analyst Portal

Does anyone have experience with creating custom search queries in portal? I need to replace "All Incidents resolved in Last 30 Days" console view with search query in portal. I was able to query "Closed" incidents, however I cannot create one query with criteria for Resolved incident. I have to use real date in query because “Relative Date” option is not working.

Thank you.

Please see the screenshots below.

This is "All Incidents Resolved in Last 30 days" Service Manager console view criteria:

0

Best Answer

Ryan_Lane Cireson Support Advanced IT Monkey ✭✭✭

February 2019 edited February 2019 Answer ✓

If you're looking to query for properties specific to the Incident class like 'Resolved Date' you'll need to remove the 'Search All Work Items By' section you're currently using and add a 'Search Incidents By' section. Then you will have access to the 'Resolved Date' property in your query:

5

Answers

Ryan_Lane Cireson Support Advanced IT Monkey ✭✭✭

February 2019 edited February 2019 Answer ✓

If you're looking to query for properties specific to the Incident class like 'Resolved Date' you'll need to remove the 'Search All Work Items By' section you're currently using and add a 'Search Incidents By' section. Then you will have access to the 'Resolved Date' property in your query:

5

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