Analyst Portal QuickCreate Incident Work Item not working

John_Debersaques Customer IT Monkey ✭

February 2019 in Analyst Portal

I seem to have broken the quikcreate for IR WI on the portal by deleting the needed template.
Can some one point me to the correct template name ?

Regards,

John

Best Answer

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

February 2019 Answer ✓

Hey John, it uses the Default Incident Template, you can change this in the Portal Admin Settings > Setting Items and look for DefaultIncidentTemplate

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Answers

James_Atance Cireson Support Advanced IT Monkey ✭✭✭

February 2019 Answer ✓

Hey John, it uses the Default Incident Template, you can change this in the Portal Admin Settings > Setting Items and look for DefaultIncidentTemplate

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