Team Requests are empty

Oliver_Beyer

Hi, 
do the following steps:

• Create a group in Active Directory and put the people in it that are members of the same "team" group - this could be the users that work for the same customer (see Service Providers scenario above) or users in the same department (see Departments scenario above) or any other grouping that makes sense.  You may also use existing Active Directory groups that group these users together as appropriate. Make sure that this group (and any sub groups) belong to the same domain as the cachebuilder service account (may contain users from another domain).
• Ensure that the group(s) are sync'd into the SCSM CMDB via an AD connector.
• Restart cache builder (or wait until the sync happens 1/day automatically) to make sure the group is added to the cache DB (ServiceManagement).
• As a SCSM administrator log into the Cireson Portal and choose Admin Settings from the drop down under the user name in the upper right. Note: if you type in the Team Group name, this is case sensitive.
• Scroll to the section labeled 'Team Requests View Groups'.
• Click Add above the grid.
• Choose the group name from the drop down and click Update.
• Repeat as needed for multiple groups.
• Click Save

But when I Login with a test User the Team requests are empty. 

What permissions in the SCSM are necassary?

Regards, Oliver

Joe_Burrows

Hi Oliver 

They need workitem access via the SCSM role for the workitems to appear and to be able to open them (Either all workitem queues or a scoped queue that contains the required workitem if access is an issue).

If your endusers are only using the portal and not the console, you could give them all workitem access and set TeamGroupFilter=true  in the admin settings of the portal under setting items. What this does is block at a portal level access to workitems outside all endusers team groups (meaning they can only see workitems where the affected user is in there team group).

Hope that helps
Regards
Joe

Joe_Burrows

Hi Oliver 

They need workitem access via the SCSM role for the workitems to appear and to be able to open them (Either all workitem queues or a scoped queue that contains the required workitem if access is an issue).

If your endusers are only using the portal and not the console, you could give them all workitem access and set TeamGroupFilter=true  in the admin settings of the portal under setting items. What this does is block at a portal level access to workitems outside all endusers team groups (meaning they can only see workitems where the affected user is in there team group).

Hope that helps
Regards
Joe

Mandy

Worked a treat, thank you

Mandy